I had no service for almost three months. No it wasn’t working still nothing but static. They finally arrive got it working he said and left. At this point it had been almost two months of nothing but static on my business phone. I called back and rescheduled for another tech to come out. I called in and come the appointed day the repair guy should have been here they were a no show. Nothing ever works on the app and to top it off, I had a landline phone for my Homebase’s business installed, it worked great the first few months then started having static in the line and no dial tone. I have not had a good experience as of yet. I’m being generous rating myAT&T app and AT&T customer service 3stars.īeen a loyal customer for years, asking myself why… for one of the biggest communications company in the nation you’d think the website and app would work better. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars. Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12. My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The app brought up a screen that stated that the phone should be ready for pickup in two hours. I completed the online forms and gave my information and credit card, which was debited for the taxes. Yesterday I went on the app to order my wife a phone to be picked up at our local store.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |